Refund and Returns Policy

Effective Date:

Thank you for shopping at www.xdart.in, operated by Lorhan Spot Earn Pvt Ltd. We strive to ensure that you have a pleasant shopping experience. However, if there is an issue with your order, please read our refund policy below to understand your rights and responsibilities.

 1. Eligibility for Refunds

Refunds are only applicable under the following conditions:

– Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a refund. To qualify for a refund, you must notify us of the damage or defect within 48 hours of delivery.

 2. Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

– The product must be unused and in the same condition that you received it.

– The product must be in the original packaging, including all tags, labels, and accessories.

– You must provide proof of purchase, such as an order confirmation email or receipt.

– You must provide photographic evidence of the damage or defect to assist us in processing your request.

 3. How to Request a Refund

If you meet the above conditions and wish to request a refund, please follow these steps:

1. Contact Us: Email us at support@xdart.in or call us at +91 73863 72001 within 48 hours of receiving your order to notify us of the damage or defect.

2. Provide Details: Include your order number, a detailed description of the damage or defect, and photographic evidence of the issue.

3. Return Authorization: Upon receiving your request, we will review the information provided and, if applicable, issue a return authorization.

4. Return the Product: You will be required to return the damaged or defective product to us. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

 4. Non-Eligibility for Refunds

Refunds will not be issued under the following conditions:

– Request Made After 48 Hours: If you notify us of a damaged or defective product after 48 hours of delivery, you will not be eligible for a refund.

– Non-Damaged or Non-Defective Products: We do not offer refunds for products that are not damaged or defective.

– Products Returned Without Authorization: Any product returned without proper return authorization will not be eligible for a refund.

 5. Refund Process

– Approval of Refund: If your refund is approved, we will process it within 7-10 business days. The refund will be credited to your original method of payment.

– Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

 6. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, you must request a refund (if eligible) and place a new order for the desired product.

 7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates or changes.

 8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us:

Lorhan Spot Earn Pvt Ltd 

Flat No. 07/3, Second Floor, 18th Main Jaya Nagar, 9th Block, Bangalore, Karnataka – 560041, India 

Email: support@xdart.in 

Phone: +91 73863 72001