Privacy Policy

Effective Date:31^st September 2024

Welcome to www.xdart.in (“Website”), operated by Lorhan Spot Earn Pvt Ltd (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information in compliance with Indian laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or make a purchase.

1. Information We Collect

We may collect personal information that you provide directly to us when you use our Website, including when you:

– Register for an account

– Place an order

– Subscribe to our newsletter

– Contact customer support

The types of personal information we may collect include:

– Name

– Email address

– Phone number

– Billing and shipping address

– Payment information (such as credit card or debit card details)

– IP address and browser information

– Any other information you choose to provide

2. Sensitive Personal Data or Information (SPDI)

As per the IT Rules, 2011, we may collect certain SPDI, including:

– Passwords

– Financial information (such as bank account or payment instrument details)

We will obtain your explicit consent before collecting or using SPDI, and we take reasonable care to protect such information.

3. How We Use Your Information

We use the information we collect for the following purposes:

– To process and fulfill your orders and provide customer support

– To communicate with you, including sending transactional emails regarding your orders

– To improve our Website, products, and services

– To send you marketing and promotional materials (only if you have opted in to receive them)

– To comply with legal obligations, including verifying your identity for compliance purposes

– To detect, prevent, and address fraud or other illegal activities

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

– With service providers who assist us in operating our Website, conducting our business, or servicing you (e.g., payment processors, shipping companies), subject to appropriate confidentiality and security measures

– To comply with applicable laws, regulations, legal processes, or governmental requests

– To enforce our Terms and Conditions or other agreements

– To protect the rights, property, or safety of our company, our users, or others

5. Data Security

We implement reasonable security practices and procedures as required under the IT Rules, 2011, to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your activity on our Website to enhance user experience. You can control the use of cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our Website.

7. Your Rights

Under Indian law, you have the right to:

– Access and rectify your personal information held by us

– Withdraw consent at any time (where consent is the basis for processing your information)

– Request the deletion of your personal information, subject to legal requirements

To exercise any of these rights, please contact us at support@xdart.in.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies before providing any personal information.

9. Children’s Privacy

Our Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will delete such information from our records.

10. Retention of Data

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

11. Grievance Redressal

If you have any concerns or grievances regarding our privacy practices, you may contact our Grievance Officer:

Grievance Officer: [Name of the Grievance Officer] 

Email: support@xdart.in 

Phone: +91 73863 72001 

Address:Flat No. 07/3, Second Floor, 18th Main Jaya Nagar, 9th Block Banglore, Karnataka – 560041 India

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting the new policy on our Website and updating the effective date above. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Lorhan Spot Earn Pvt Ltd 

Email: support@xdart.in 

Phone: +91 73863 72001 

By using our Website, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.